What if I am unsure about a size?
Our sizes are based off Australian sizing charts. If you are unsure about a size or have any further questions, feel free to contact us at firstname.lastname@example.org.
Do you ship overseas?
Yes, international shipping is made easy and fast with our online Australia Post shipping method (rates available upon checkout).
I am having difficulty placing my order. What should I do?
If you have difficulty placing your order, simply contact us at email@example.com for assistance. We are more than happy to help and assist with your order.
I am having trouble logging into my account. What should I try next?
1. Make sure you are using the recommended web browsers (Google Chrome, Safari, Firefox).
2. Type in your email address and password (avoid copying and pasting).
3. Otherwise contact us at firstname.lastname@example.org for assistance.
How do I exchange an order?
Contact email@example.com to discuss and arrange an exchange of your Spent Clothing purchase (online purchases only).
Can I return an order if I’ve changed my mind?
Yes! Shopping online with Spent Clothing is hassle-free, and orders returned within 10 business days from the date your parcel was delivered can be exchanged (sale items are not included).
How do I return my order?
Contact us at firstname.lastname@example.org within 10 days from the date your parcel was delivered and we can arrange a return address.
How do I cancel an order?
We aim to complete orders as quickly as possible so contact us at email@example.com (within the hour) to arrange a cancellation. If the order has been completed and posted, the cancellation will be processed as a return.
When will my order be posted?
All orders placed before 12:30pm Monday-Friday will be sent the same day. If ordered after 12.30pm it will be sent the following business day. After 12:30pm Friday your parcel will be shipped the following Monday. As soon as we have completed your order we will send you a Delivery Confirmation email, enabling you to track your parcel with ease.
Can I track my order?
Yes. We will send you a Tracking Confirmation email with your parcel’s consignment number, allowing you to track your parcels progress online from dispatch to door.
How long will it take to receive my order?
All parcels are shipped from Brisbane, Australia, and are sent via Australia Post. Metropolitan and regional delivery times and procedures vary. Standard Post generally takes between 3-7 working days, and Express Post parcels are 1-2 working days from dispatch. International orders are also sent via Australia post, and may take between 5-19 days, depending on where you live and what shipping method you choose. We recommend always ordering with tracking to locate your parcel as once dispatched it it out of our hands and into posts.
How much is postage?
Postage is free to all destinations in Australia when your order is $100.00 or more. For orders less than $100.00, there is a standard postage fee. Express postage will incur an additional charge. For international orders, postage is calculated on your order and location. Free post is also added with international orders over $200 (AUD).
How do I change my postage address with Spent Clothing?
Simply login to your account to update your details.
What currency are your prices in?
Australian Dollars, with currency conversion tab on the top right of our home page (drop down).
Will tax be added to my order?
All prices include GST (Goods and Services Tax), so you will not pay more than the advertised online price showing.
Is your website secure?
Yes. When ordering with Spent Clothing, your financial information passes through to a secure server using the latest SSL encryption technology.
What payment methods do you accept?
Visa and Mastercard transactions are processed through PayPal. We also accept payments via PayPal accounts After Pay. Please note, orders paid with PayPal cheques can take up to 5 business days to complete.
How safe is my personal information?
Spent Clothing does not sell or share your information. For our full privacy details please read the Privacy page located at the bottom of our home page.
Do you store my credit card information?
No we do not store Credit Card information.
Do you see my credit card information?
No. Credit card transactions are processed through the security of PayPal.
How long has Spent Clothing been operating?
Spent Clothing was launched in 2012. Our hard working team and supporters strive to bring the best customer service and quality to all our customers. For any further question or queries, please contact firstname.lastname@example.org.